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Remote IT infrastructure Administration, Monitoring and Support
SATS RITA: Like Clockwork SATS RITA is dedicated to optimizing IT uptime and performance and to reducing the cost of IT ownership. Our Like Clockwork 24x7 RITA service saves you time, recourses, continuity, and helps you to ally IT tasks with the business goals of your organization Foundry Networks, Monogram Bio, City of San Francisco MUNI, Federal Reserve Bank, and many other companies chose SATS for our dependability, cost-effectiveness, and expert local support. SATS RITA advantages help our customers achieve costs savings of up to 80% while increasing the quality of IT coverage. Advantage: Local Team - 24x7 Support You always work with a local expert team dedicated to your specific environment. SATS RITA provides 3- tier support, one point of contact, and one of the best emergency response assistance in the industry. We customize notifications and alert response procedures to fit your environment. We work 24x7 on resolving latent and routine problems that can affect the performance of your IT infrastructure. We provide you with comprehensive up-to the minute reporting, and assure immediate emergency response when needed Advantage: Noninvasive Technology SATS Cerberus monitoring agent is an intelligent application, that unlike most of other products is not CPU or I/O intensive. It consumes negligible resources, and does not create additional objects in your database. It continuously gathers and analyzes exhaustive monitoring data, and parses it for errors and behavioral trends indicative of your database performance. This technology allows to forecast many latent performance problems, so we can prevent them from developing. In addition, it delivers comprehensive problem/action reports, up-to-the-minute performance data, alert logs, and statistical analysis. Advantage: Security SATS Cerberus Database or Server monitoring agents require no opening through your firewalls (Electronic Signature Act compliant, Payment Card Industry Data Security Standard compliant). Cerberus gathers and analyzes raw performance data for latent and immediate problems, forecasts behavioral trends, and supports capacity and maintenance planning. Customized storage of devices operational logs and retention period per needs of business. Advantage: Customized Service at a Sensible Price SATS offers three basic types of services: complete, stand-by, and emergency support. All services use the same proven operational practices, noninvasive technology, and customizable notification system. The difference is in the extent of the coverage, and in the distribution of Support tasks between SATS and your in-house teams. All service agreements clearly communicate our responsibilities and include alert response procedures, on-going communication with your internal groups, reporting, customization, and pricing. Please contact SATS RITA Services for a quote. |