|
-
Support for Oracle, Microsoft SQL Server, MySQL and DB2 - all (manufacturer supported) versions.
-
Monitoring runs on all O/S and hardware platforms, including Solaris, Linux, Windows
(NT, 2000, XP,2003), Irix, HPUX, True64, AIX and others.
-
Monitoring of ERP applications, including Oracle Applications (Release 11,11i and 12)
-
Monitoring of custom-build and third-party applications
-
Monitoring of specific areas, like Oracle partitions, RAC, Stand-by databases, Oracle Streams, MS SQL mirroring and replication and many others.
-
Monitoring of websites for availability and performance.
-
Database security monitoring and security compliance audits
|
|
|
Remote Database Administration, Monitoring and Support
SATS RDBA: Like Clockwork
SATS RDBA is dedicated to optimizing database uptime and performance and to reducing the cost
of IT ownership. Our Like Clockwork RDBA service saves you time, recourses, continuity,
and helps you to ally IT tasks with the business goals of your organization
Foundry Networks, Virologic, City of San Francisco MUNI, Federal Reserve Bank, and many other
companies chose SATS for our dependability, cost-effectiveness, and expert local support.
SATS RDBA advantages help our customers achieve costs savings of up to 80% while increasing
the quality of DBA coverage.
Advantage: Local Team - 24x7 Support
You always work with a local expert team dedicated to your specific environment.
SATS RDBA provides 3- tier support, one point of contact, and one of the best emergency
response assistance in the industry. We customize notifications and alert response procedures
to fit your environment. We work 24x7 on resolving latent and routine problems that can
affect the performance of your database. We provide you with comprehensive up-to the minute
reporting, and assure immediate emergency response when needed
Advantage: Noninvasive Technology
SATS Cerberus monitoring agent is an intelligent application, that unlike most of other products is not
CPU or I/O intensive. It consumes negligible resources, and does not create additional
objects in your database. It continuously gathers and analyzes exhaustive monitoring data,
and parses it for errors and behavioral trends indicative of your database performance.
This technology allows to forecast many latent performance problems, so we can prevent them
from developing. In addition, it delivers comprehensive problem/action reports,
up-to-the-minute performance data, alert logs, and statistical analysis.
Advantage: Security
Cerberus Remote DBA agent requires no openings through your firewalls
(Electronic Signature Act compliant). Cerberus gathers and analyzes raw performance
data for latent and immediate problems, forecasts behavioral trends, and supports capacity and maintenance planning.
Advantage: Customized Service at a Sensible Price
SATS offers three basic types of services: complete, stand-by, and emergency support.
All services use the same proven operational practices, noninvasive technology, and
customizable notification system. The difference is in the extent of the coverage, and in
the distribution of DBA tasks between SATS and your in-house teams.
|
Complete RDBA: Total Support at a Fraction of In-house Cost
Complete RDBA Services is the comprehensive solution for meeting all of your database
administration needs. Monitoring, on-going administration, configuration, tuning, planning,
maintenance, and recovery are covered under this service. Complete RDBA is the solution
when you do not have a DBA on your staff, or need support for the major database upgrades,
conversions, and implementations.
Stand-by RDBA: Cost-effective Solution for the Busy IT Departments
SATS Stand-by RDBA supplements and enhances productivity of your IT staff by freeing
your DBAs from routine monitoring and administration tasks. Stand-by RDBA service covers
most of the tasks that are vital for assuring maximum up time, but delivers other work,
maintenance, and upgrade solutions by separate order requests. Stand-by RDBA delivers
24x7 support, and leaves you in control over recourse allocation.
Emergency RDBA: 24x7 Safeguard
Emergencies happen, and often they happen when your in-house IT staff is unavailable,
or overextended. Vacations, holidays, personnel changes - all these common organizational
events can leave your system vulnerable, and lead to performance deterioration. To guard
your organization against these vulnerabilities, Emergency RDBA steps in with 24x7
monitoring, and assures timely emergency response when an alert is raised. At all times,
we guarantee an uninterrupted, proactive database administration by an experienced DBA
assigned to your account. We make sure that the record of your database performance history
stays complete, and that you receive the notifications on all the pending and emergency
issues on time.
|
All service agreements clearly communicate our responsibilities and include alert response
procedures, on-going communication with your internal groups, reporting, customization,
and pricing. Please contact
SATS RDBA Servicesfor a quote.
|
