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Remote Database Administration, Monitoring and Support
SATS Remote DBA: Like Clockwork SATS RDBA is dedicated to optimizing database uptime and performance and to reducing the cost of IT ownership. Our Like Clockwork RDBA service saves you time, recourses, continuity, and helps you to ally IT tasks with the business goals of your organization Foundry Networks, Virologic, City of San Francisco MUNI, Federal Reserve Bank, and many other companies chose SATS for our dependability, cost-effectiveness, and expert local support. SATS RDBA advantages help our customers achieve costs savings of up to 80% while increasing the quality of DBA coverage. |
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Local Team - 24x7 Support
You always work with a local expert team dedicated to your specific environment. SATS RDBA provides 3-tier support, one point of contact, and one of the best emergency response assistance in the industry. We customize notifications and alert response procedures to fit your environment. We work 24x7 on resolving latent and routine problems that can affect the performance of your database. We provide you with comprehensive up-to the minute reporting, and assure immediate emergency response when needed |
Noninvasive Database Monitoring Technology
SATS Cerberus monitoring agent is an intelligent application, that unlike most of other products is not CPU or I/O intensive. It consumes negligible resources, and does not create additional objects in your database. It continuously gathers and analyzes exhaustive monitoring data, and parses it for errors and behavioral trends indicative of your database performance. This technology allows to forecast many latent performance problems, so we can prevent them from developing. In addition, it delivers comprehensive problem/action reports, up-to-the-minute performance data, alert logs, and statistical analysis. |
Security
Cerberus Remote DBA agent requires no openings through your firewalls (Electronic Signature Act compliant). Cerberus gathers and analyzes raw performance data for latent and immediate problems, forecasts behavioral trends, and supports capacity and maintenance planning. |
Customized Service at a Sensible Price
SATS offers three basic types of services: complete, stand-by, and emergency support. All services use the same proven operational practices, noninvasive technology, and customizable notification system. The difference is in the extent of the coverage, and in the distribution of DBA tasks between SATS and your in-house teams. |
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Typical RDBA service organizaton. Customized per workload needs.  |
Typically each account is assigned a team of three DBAs. One of the assigned DBAs is an Account Manager and the other two are the supporting team. Each group member has at least two areas of expertise - major and minor area of expertise. Depending on the project needs we can create a blended teams to achieve the best results. For example first team member is an Oracle expert and has a MySql as a secondary skill set. The second group member has a MS SQL Server as a major and Windows O/S administration as a minor field. The third one is a Unix System Admin with the Oracle experience. |
All service agreements clearly communicate our responsibilities and include alert response procedures, on-going communication with your internal groups, reporting, customization, and pricing. For quote please contact SATS RDBA Services |